Shipping policy

Shipping Policy

Last updated: [ 5 March 2026]

At Oz Essentials Store, we aim to deliver your order safely and on time. This Shipping Policy explains how we handle processing, shipping times, and costs for our international deliveries.

1. Order Processing

  • Orders are usually processed within 1–6 business days after payment is confirmed.

  • Orders are shipped directly from our supplier/manufacturer facilities in Asia.

  • During peak periods (holidays or sales), processing may take longer.

2. Shipping Methods & Delivery Times

For customers in Australia, we primarily use a private shipping agent to ensure fast and reliable delivery.

Shipping Method Estimated Delivery Time Notes
Private Agent (Standard) 4–12 business days Tracking included; recommended for all Australian orders

⚠️ Delivery times are estimates. Delays may occur due to customs, postal services, or unforeseen events.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, destination, and shipping method.

  • International shipping fees are the customer’s responsibility.

  • Returns must also be shipped internationally, and return shipping costs are non-refundable.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Use this number to track your package and estimate delivery.

  • If tracking does not update or your package seems delayed, contact us at ozessentialsau@gmail.com.

5. Customs, Duties & Taxes

  • Orders shipped internationally may be subject to customs duties, taxes, or import fees in the destination country.

  • These fees are the customer’s responsibility and are not included in the item price or shipping costs.

6. Lost or Damaged Packages

  • Please inspect your order upon arrival.

  • If your package is lost or damaged in transit, contact us immediately at ozessentialsau@gmail.com.

  • We will work with the shipping carrier to resolve the issue.

7. Important Notes

  • We ship only to the address provided at checkout. Make sure your shipping details are correct.

  • Orders may be delayed due to customs inspections, postal delays, or natural events.

  • During busy periods, please allow additional delivery time.

8. Contact Us

For any shipping inquiries, contact:

📧ozessentialsau@gmail.com